Twilio promotes Holly Chase to Director, Enterprise Engagement

Twilio has promoted Holly Chase to Director, Enterprise Engagement, marking an expanded leadership remit within the company's enterprise organisation.

Holly shared the move as she begins the new position, taking on responsibility focused on enterprise engagement at a company whose platform is used by organisations to build customer communications and digital experiences.

Her elevation reflects the growing importance of enterprise relationships as technology companies work with large organisations on increasingly complex customer engagement requirements.

Expanding enterprise engagement leadership

As Director, Enterprise Engagement, Holly will focus on strengthening engagement with enterprise customers and supporting the relationships that sit at the centre of Twilio's business.

Enterprise engagement requires an understanding of customer priorities alongside the technology and commercial considerations involved in large-scale deployments.

For Twilio, that includes helping organisations connect communications, customer data and engagement capabilities across the customer journey.

Connecting technology with customer relationships

Twilio provides communications and customer engagement technologies that enable businesses to interact with customers across channels.

Its platform includes capabilities spanning communications, customer data and AI, giving enterprises tools to build personalised customer experiences and manage interactions across different touchpoints.

Within this environment, enterprise engagement extends beyond individual products. It involves understanding how customers are evolving their digital strategies and where communications technology can support those priorities.

Holly's new remit places her within that broader relationship between technology and enterprise customer needs.

The importance of enterprise customers

Large organisations increasingly expect technology partners to understand their businesses rather than simply provide individual technology solutions.

That makes enterprise engagement an important function, connecting customer relationships with broader business priorities, adoption and long-term value.

For Twilio, maintaining strong relationships with enterprise customers is particularly relevant as organisations look to modernise customer communications and increasingly explore AI-enabled engagement.

Building on an existing Twilio journey

Holly's promotion represents the next stage of her journey within Twilio, giving her an opportunity to build on her existing experience at the company.

Moving into a Director-level enterprise engagement role places her closer to the strategic relationships and customer priorities shaping Twilio's enterprise business.

The expanded remit also comes as businesses continue to reassess how they communicate with customers across digital channels and how emerging technologies can improve those experiences.

A new chapter in enterprise engagement

Holly's promotion comes at a time when enterprise customer engagement is becoming increasingly connected to data, AI and digital communications.

Her new role at Twilio will bring these areas together through a focus on enterprise relationships and engagement.

As organisations continue to invest in customer experience and digital communication, Holly begins the next chapter of her Twilio journey with an expanded leadership remit focused on enterprise engagement.

About Twilio

Twilio is a communications and customer engagement technology company that provides APIs, applications and services for businesses to communicate with their customers. Its platform spans areas including messaging, voice, email, customer data and AI-powered engagement capabilities.