Simon Mouyal Steps into Chief Marketing Officer Role at ServiceNow

ServiceNow has appointed Simon Mouyal as Chief Marketing Officer, reinforcing its executive leadership team as the company continues advancing its enterprise AI platform and workflow automation strategy.

Announcing the appointment on LinkedIn, Simon shared his enthusiasm for joining ServiceNow at a time when organizations are increasingly embracing agentic AI and autonomous enterprise workflows.

Leading Global Marketing Strategy

As Chief Marketing Officer, Simon will lead ServiceNow's global marketing and communications organization, focusing on strengthening the company's brand, accelerating pipeline growth, and expanding market leadership across its enterprise platform.

His remit includes supporting ServiceNow's portfolio spanning CRM, IT Operations, Security and Risk, HR, Finance, Supply Chain, Application Development, and Digital Business Transformation.

Driving the Next Phase of Enterprise AI

Simon brings extensive leadership experience across technology, healthcare technology, and cybersecurity. He believes the next wave of enterprise AI will depend on trusted workflow orchestration, governance, and secure automation rather than standalone AI capabilities.

Reflecting on his appointment, Simon highlighted ServiceNow's role in enabling organizations to securely connect AI models, workflows, and enterprise data while maintaining governance and operational control.

He also expressed his appreciation to the company's leadership team, including Chief Brand Officer Jim Lesser, for their support during the leadership transition.

Looking Ahead

As enterprises increasingly adopt agentic AI, organizations are seeking platforms that combine workflow automation, governance, and security with AI-powered decision-making. Marketing leadership will play an important role in helping customers understand how these technologies can deliver measurable business value.

Simon's appointment reflects ServiceNow's continued investment in strengthening its global brand and supporting the growing adoption of enterprise AI across industries.

About ServiceNow

ServiceNow is a global enterprise software company that provides AI-powered workflow automation solutions for IT, customer service, HR, security, finance, and other business functions. Its platform helps organizations automate processes, improve productivity, and accelerate digital transformation through intelligent workflows.