UAE plans to shift 50% of government services to AI within two years

The United Arab Emirates has announced plans to transition 50 percent of its government services to artificial intelligence within the next two years, marking one of the most ambitious public sector AI deployments globally.

The initiative, led by Mohammed bin Rashid Al Maktoum, aims to integrate autonomous AI systems across federal operations, enabling services to be executed with minimal human intervention.

The strategy is centered on the use of agentic AI systems capable of analyzing data, making decisions, and executing workflows in real time. This represents a shift from traditional digital government models toward systems that can independently manage processes and continuously improve outcomes.

The rollout will be implemented in phases across ministries and government entities, with performance measured based on speed of adoption, execution quality, and the ability to redesign workflows around AI capabilities.

In parallel, the government plans to train federal employees in AI to support the transition, ensuring that human oversight and capability building remain part of the broader transformation.

The move builds on the UAE’s long-term investment in digital infrastructure and AI policy, including early initiatives around e-government, mobile services, and national AI strategies. It also reflects a broader global trend where governments are moving beyond digitization toward embedding AI as an operational layer.

From a technology perspective, the initiative signals the emergence of AI as an “execution engine” within public systems, not just a decision-support tool. If implemented at scale, it could redefine how governments deliver services, manage operations, and interact with citizens.

 

Source and Credits: Adapted from reporting by Gulf News and supporting coverage from regional and global media outlets