Priti Saini Joins Capgemini as Director, COE Lead – Future of UX in Financial Services

Priti Saini has joined Capgemini as Director, COE Lead – Future of UX in Financial Services, bringing her expertise in user experience, digital innovation, and customer-centric transformation to one of the world's leading consulting and technology services organizations.

Announcing her new role, Priti expressed her enthusiasm for collaborating with Capgemini's leadership and teams to create seamless, accessible, and AI-augmented digital experiences for the financial services industry. Her appointment reflects the growing importance of experience-led innovation as financial institutions continue to modernize customer engagement and digital service delivery.

In her new position, Priti will help shape the future of user experience across financial services, focusing on the intersection of design, accessibility, emerging technologies, and artificial intelligence. As organizations increasingly leverage AI to enhance customer interactions and streamline operations, creating intuitive and human-centered digital experiences has become a strategic priority.

Capgemini continues to invest in helping financial institutions navigate evolving customer expectations, regulatory requirements, and technological advancements. The company works with leading banking, insurance, and financial services organizations worldwide to drive digital transformation, operational efficiency, and innovation at scale.

Priti's experience in user experience strategy and digital transformation positions her to play a key role in advancing Capgemini's vision for the future of financial services. Her leadership will support initiatives aimed at delivering inclusive, intelligent, and impactful experiences that help organizations strengthen customer relationships and unlock new opportunities for growth.

As AI continues to reshape the financial services landscape, the combination of advanced technology and thoughtful experience design will remain critical to delivering meaningful outcomes for customers and businesses alike.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations accelerate their transition to a digital and sustainable future. With expertise spanning consulting, technology services, engineering, and operations, Capgemini works with clients across industries to unlock innovation, enhance customer experiences, and drive business growth.