Zhen Zhao Joins New York Life as Chief AI Officer

New York Life has appointed Zhen Zhao as Chief AI Officer, strengthening its leadership team as the company continues to advance its artificial intelligence strategy.

In his new role, Zhen will work with teams across the organization to explore how AI can enhance experiences, improve internal ways of working, and create greater value for clients, agents, advisors, and employees.

Sharing the appointment on LinkedIn, Zhen said he was honored to join New York Life and excited to collaborate with colleagues across the organization as the company continues exploring the potential of AI.

Advancing New York Life's AI Strategy

As Chief AI Officer, Zhen will play a central role in shaping and advancing New York Life's AI strategy, helping identify opportunities where artificial intelligence can support business operations and improve experiences across the company's ecosystem.

His remit comes as financial services and insurance organizations increasingly look to AI to improve productivity, strengthen decision-making, and deliver more personalized experiences while maintaining the trust and governance expected in highly regulated industries.

Applying AI Across the Organization

Zhen's role will span opportunities to apply AI across New York Life's workforce and customer-facing operations.

The company serves a broad network of clients, agents, advisors, and employees, creating opportunities for AI to support everything from employee productivity and operational processes to customer experiences and business services.

His focus will be on working alongside teams across the organization to translate AI capabilities into practical applications that deliver measurable value.

Looking Ahead

The appointment comes as AI continues to reshape how financial services companies operate and engage with customers.

With Zhen joining as Chief AI Officer, New York Life is further strengthening its leadership focus on artificial intelligence and its potential to enhance experiences, improve how work gets done, and create long-term value across the organization.

About New York Life

New York Life is one of the largest mutual life insurance companies in the United States, providing life insurance, retirement income, investment, and other financial solutions to individuals, families, and businesses.