Ryan Manning Joins Freshworks as Chief Product and Technology Officer

Freshworks has appointed Ryan Manning as Chief Product and Technology Officer, adding an experienced software and service management leader to its executive team as the company advances its product and technology strategy.

Ryan brings extensive experience building service management products at global software companies and has worked with organizations navigating significant periods of growth and transformation.

Leading Product and Technology Strategy

As Chief Product and Technology Officer, Ryan will lead Freshworks' product and technology organization, with responsibility for advancing the company's strategy across AI, IT, and customer experience.

His remit will include helping shape products that are fast to deploy, intuitive to use, and designed to improve employee productivity.

The appointment comes as enterprise software companies increasingly integrate AI into IT service management and customer experience products, creating new opportunities to simplify how organizations manage technology and support their employees.

Bringing Service Management Experience

Ryan's background in service management provides experience directly relevant to Freshworks' focus on helping organizations improve IT and employee experiences.

Throughout his career, he has worked on software products designed to address complex organizational needs while maintaining ease of use and scalability.

At Freshworks, that experience will contribute to the company's continued development of products spanning IT management, AI, and customer experience.

Advancing AI and Enterprise Software

AI is becoming increasingly central to how businesses manage IT operations, resolve employee issues, and deliver customer support.

Freshworks has been expanding its AI capabilities as organizations look for software that can automate routine work while making interactions more efficient for employees and customers.

Ryan's appointment places product and technology leadership at the center of that evolution, with a focus on connecting AI capabilities to practical enterprise use cases.

Supporting Freshworks' Next Phase

Freshworks is positioning its product portfolio around software that can be deployed quickly and adopted across organizations without unnecessary complexity.

Ryan will help guide the next phase of product and technology development as the company continues working to make enterprise software more accessible and productive for employees.

His leadership will span both the product and technology sides of the organization, bringing together innovation, engineering, and customer needs.

Looking Ahead

As enterprises continue adopting AI across IT and customer-facing operations, product leaders are increasingly tasked with balancing rapid innovation with reliability, usability, and measurable business value.

Ryan's experience in service management and software transformation positions him to help Freshworks navigate that balance as it develops the next generation of AI-enabled enterprise software.

About Freshworks

Freshworks is a software company that develops customer and employee experience solutions, including IT service management, customer service, and workplace management products. Its platform is designed to help organizations simplify business processes and improve employee and customer experiences.