Wipro Expands ServiceNow Partnership to Scale Agentic AI Across Enterprise Functions

Wipro has expanded its strategic partnership with ServiceNow to help organizations implement and scale agentic AI workflows across core enterprise functions, including IT, human resources, procurement, and cybersecurity. The collaboration aims to accelerate AI adoption while enabling enterprises to improve operational efficiency, governance, and business outcomes.

As part of the expanded partnership, Wipro will integrate Wipro Intelligence™, its unified suite of AI-powered platforms and solutions, with the ServiceNow AI Platform. The combined offering is designed to help organizations streamline the initiation, orchestration, and execution of work across enterprise systems while reducing manual coordination and improving visibility into business processes.

The collaboration will support several key Wipro Intelligence solutions, including SmartProcure for procurement transformation, Telco Autonomous Networks for AI-enabled telecom operations, and Cyber Transform for enhanced cybersecurity workflows and governance. These solutions are designed to help organizations improve efficiency, automate repetitive processes, and accelerate decision-making through AI-powered workflows.

The partnership reflects a growing shift among enterprises from experimenting with AI to operationalizing AI at scale. Organizations are increasingly looking for ways to embed AI directly into day-to-day workflows rather than treating it as a standalone technology initiative. By combining ServiceNow's workflow automation capabilities with Wipro's consulting and AI expertise, the companies aim to help clients move from AI ambition to measurable business outcomes.

According to the companies, customers can expect benefits including a unified experience for managing work requests across departments, policy-aligned execution with built-in governance and auditability, improved cycle times through reduced manual handoffs, and enhanced operational visibility across enterprise processes.

The announcement aligns with Wipro's broader AI strategy, which has increasingly focused on integrating AI into enterprise operations through consulting-led transformation programs and industry-specific solutions. The move also underscores ServiceNow's growing role as a platform for orchestrating AI-driven workflows across large enterprises.

About Wipro:

Wipro Limited is a leading AI-powered technology services and consulting company that helps organizations accelerate digital transformation through cloud, data, cybersecurity, engineering, and artificial intelligence solutions. The company operates across more than 65 countries and serves clients across a wide range of industries.

About ServiceNow:

ServiceNow is a global enterprise software company that helps organizations automate workflows, improve productivity, and deliver digital experiences through its cloud-based platform. The company is increasingly focused on enabling AI-powered enterprise operations through workflow automation and agentic AI technologies.

Source and Credits: Wipro